FAQ

How does the digital download process work?

Once your purchase is processed, you  will receive an email containing a link to a PDF file. This PDF file will provide access to all the available file sizes for your poster prints. These files are securely stored online.

If you encounter any difficulties while downloading your files or have any further questions, please don't hesitate to get in touch.

What file format are the digital prints in? What size/resolution are the digital files?

The print files will be delivered to you in both PDF and JPG formats, ensuring compatibility across various devices and printing options.

Our files are provided in a range of print sizes, including 2:3 Ratio, 3:4 Ratio, 4:5 Ratio, 11x14, and ISO standard sizes.

Rest assured that all our files are print-ready, high-resolution files. This means they are optimised for quality printing and will produce sharp and vibrant results when printed.

Can I use the digital print for commercial purposes or only for personal use?

The digital files provided are intended for personal use only. This means you can enjoy printing and displaying them in your own space, or gifting them to friends and family.

However, please note that commercial use, such as reselling or using the files for business purposes, is not permitted. If you have any specific inquiries or licensing requests regarding commercial use, please feel free to reach out to us directly.

What if I'm not satisfied with the quality of the digital file?

We strive to ensure that you are fully satisfied with the quality of our digital files. If, for any reason, you are not completely happy with the file you receive, please get in touch with us as soon as possible.

We value your satisfaction and will work with you to address any concerns. We may be able to provide a resolution, such as a replacement file or alternative options.

Can I edit or customise the digital file?

While the digital files we provide are not editable, we are more than happy to accommodate any customisation requests you may have. If you have specific changes or would like to add personalised elements to the design, please contact us with your requirements. We will do our utmost to create a customised version that fulfils your needs and preferences.